Company: BCN Transport and Logistics
Website: www.bcntransport.com
At BCN Transport and Logistics, we strive to deliver reliable and satisfactory services. However, we understand that circumstances may arise requiring cancellations or refunds. This policy outlines how refunds are handled for our transport and logistics services.
Customers may cancel their bookings under the following conditions:
More than 48 hours before departure:
Eligible for a full refund minus a small processing fee.
Between 24–48 hours before departure:
Eligible for a 50% refund of the ticket price.
Less than 24 hours before departure or no-show:
No refund will be issued.
To cancel, please contact our customer service via call or email with your booking reference.
If you wish to reschedule your trip:
Requests made more than 24 hours before departure can be accommodated at no extra cost (subject to seat availability).
Rescheduling within 24 hours may incur a small administrative fee.
If BCN Transport and Logistics cancels a scheduled trip due to operational, safety, or unforeseen reasons:
A full refund will be issued to affected passengers.
Customers may also choose to reschedule to the next available departure at no extra cost.
Cargo service cancellations are eligible for a full refund if the item has not yet been dispatched.
Once the item has been dispatched, no refund will be given, but we will work to resolve any delivery issues.
All approved refunds will be processed within 7–10 business days via the original method of payment.
To initiate a refund, please contact our customer service with:
Full name
Booking or shipment reference number
Reason for the refund request
📞 055 008 2275 / 030 394 2789
Booking and transaction fees (if any) are non-refundable and may be deducted from the total refund amount.
Comfortable Trips and Secure Deliveries to Ghana, Togo, Benin & Nigeria
